FAQ

If you need to cancel your reservation with us due to a reason of an emergency or non-emergency please email all cancellation requests to cancellations@mrniceguylimo.com
We only cancel reservations with a 50% Refund due to a valid emergency reason with a valid proof of that emergency to receive a full 50% credit. On all other cancellation requests we have a No Refund Policy in place once services are booked and confirmed. All other non-emergency cancellations are NON REFUNDABLE. Reason for this No Refund Policy on non emergency cancellations is because once services are booked and confirmed and you decide to cancel on us in advance or last minute we already lost other bookings from potential clientele interested in our services who requested or wanted same vehicle grades, dates, and times and have to push potential clients away just to satisfy your reservation. Only emergency cancellations are exempted from this No Refund Policy rule because we take priority in emergency situations rather than non emergency situations.

We offer an array of name brand vehicles. Ranging from standard economy, in between, to high end luxury vehicles. All our vehicles range from Standard Sedans, Luxury Sedans, Standard SUVs, Luxury SUVs, Standard Sprinters, Luxury Sprinters and more….

We recommend all our clientele to book a ride with us minimum 2 weeks in advance or more for your travel plans ahead. Last minute is sometimes very hard for us due to availability. In some instances we might be available and other instances we aren’t due to being booked out solid on the road handling other confirmed reservations. We give first priority for confirmed reservations that are made in advance ahead of time. But we also so much as value our last minute clientele who are looking for a ride on such a last minute notice. If we are available we will not deny you service and we will come and pick you up to take you where you need to go. Nevertheless, it’s always way better to schedule a ride in advance for your travel plans ahead. It’s Hassle-Free and Stress-Free to book a ride in advance with us for your travel plans ahead.

We accept all major credit cards. We also accept PayPal. PayPal payment ID will be given upon confirmation to send in your payments. Cash is also accepted as a method of payment but Cash must be given to only one of our managing member or representatives and not our chauffeurs before ride starts or immediately right after ride finishes. Any cash payments of $300 USD and over must be in a secure envelope. We still require a valid credit card to fully secure vehicle and fully confirm your reservation with us. If you decide on paying cash to use our services your credit card will not be charged.

Why dont we allow our chauffeurs to accept or carry any cash on delivery of our services?
The answer is for everyone’s safety. And to keep both chauffeur and all our passengers safe. We don’t allow our chauffeurs to carry any Cash due to safety reasons. It’s to keep everyone safe. We love to keep you safe while your riding and on the move.

Here is a list of areas we do offer private rides in:
St. Thomas
St. John
More Locations coming soon!

Once the services is complete your credit card details given to us will be permanently deleted. We only keep credit cards on file temporarily until the service is complete for the following reasons: Incidentals, to fully secure vehicle, confirm bookings, and/or to pay for our services. The only way your credit card details will remain in our database is if you agree to create an account with us. That’s when your credit card details will remain in our database permanently but securely. Our database is very safe and secure.

We recommend being picked up from your scheduled pickup point for a departing flight at least 4 hours early to make it on time for your departing flight. We at Mr. Nice Guy stand strongly behind our name and our services. We take our clients departures very seriously and we always would like to play it safe rather than sorry when it comes to all our clients departures and making it to their flights on time rather than missing flights. We are not responsible for any missed flights outside of recommended pickup time, changing your pickup locations without our knowledge, traffic delays, unsafe road conditions, road blocks, mechanical breakdowns, or any other unforeseen circumstance made by the act of God.

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Call or book your ride online now and let Mr. Nice Guy deliver you to your destination safely, in first class and in style.